General Data Protection Regulation (GDPR)

CROSS-SHOP.com, located at Jupiterstraat 23M | 6468EV Kerkrade (NL), is responsible for the processing of personal data as described in this privacy policy.

Contact details

CROSS-SHOP.com
Jupiterstraat 23M
6468EV Kerkrade
The Netherlands

G.Heuts is the Data Protection Officer of CROSS-SHOP.com. He can be contacted via:

[email protected]

Personal data we process

CROSS-SHOP.com processes your personal data because you use our services and/or because you provide this information to us yourself, for example when creating an account or placing an order.

• First and last name
• Address details
• Phone number
• Email address
• IP address
• Location data
• Browser and device information
• Information about your activities on our website
• Other personal data actively provided by you
• Bank account details (only for orders and payments)

Sensitive and/or special personal data

Our website and/or services do not intend to collect data from visitors under the age of 16 unless they have permission from parents or guardians. We encourage parents to supervise the online activities of their children.

If you believe that we have collected personal data from a minor without consent, please contact us via [email protected] so we can remove this information.

Purpose of data processing

• Processing your order
• Sending newsletters and offers
• Contacting you by phone or email when necessary
• Creating a customer account
• Delivering goods and services

Automated decision-making

CROSS-SHOP.com does not make decisions based solely on automated processing that may significantly affect individuals.

Retention periods

We do not store personal data longer than necessary for the purpose for which it was collected.

Account data will remain stored as long as your account is active. Once your account is deleted, this information will also be removed.

Due to legal obligations, invoices and administration records are stored for 7 years.

Sharing personal data with third parties

CROSS-SHOP.com does not sell your personal data to third parties. Data is only shared when necessary for our services or to comply with legal obligations.

We sign data processing agreements with external service providers to ensure your data remains protected.

Cookies

CROSS-SHOP.com uses technical, functional and analytical cookies that do not infringe on your privacy. Cookies ensure that the website functions properly and remember user preferences.

You can disable cookies through your browser settings and delete previously stored cookies.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyze the use of the website.

The collected information, including IP addresses, may be stored on servers operated by Google in the United States. Google uses this information to analyze website usage and generate reports.

By using this website, you consent to the processing of information by Google.

View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to data portability and to withdraw your consent.

Requests can be sent to [email protected]. To verify your identity, we may request a copy of an identification document.

CROSS-SHOP.com will respond as quickly as possible, but no later than within four weeks.

Complaints

You have the right to file a complaint with the Dutch Data Protection Authority.

https://autoriteitpersoonsgegevens.nl/

Protection of personal data

CROSS-SHOP.com takes appropriate measures to protect personal data against misuse, loss or unauthorized access.

If you suspect that your data is not properly secured, please contact us via:

[email protected]