Privacy Policy (GDPR)
PRIVACY Policy
CROSS-SHOP.com respects the privacy of all visitors and customers. We treat personal data confidentially and process it solely for the correct handling of orders and our services.
General Data Protection Regulation (GDPR)
CROSS-SHOP.com, located at Jupiterstraat 23M | 6468EV Kerkrade (NL), is responsible for the processing of personal data as set out in this privacy statement.
Contact details
CROSS-SHOP.com
Jupiterstraat 23M
6468EV Kerkrade
The Netherlands
G. Heuts is the Data Protection Officer of CROSS-SHOP.com. He can be reached at:
Personal data we process
CROSS-SHOP.com processes your personal data because you use our services and/or because you provide it to us yourself, for example when creating an account or placing an order.
- First and last name
- Address details
- Phone number
- Email address
- IP address
- Location data
- Internet browser and device type
- Data about your activities on our website
- Other personal data you actively provide
- Bank account number (only for an order and payment)
Special and/or sensitive personal data
Our website and/or service does not intend to collect data from visitors under the age of 16, unless they have parental or guardian consent. We advise parents to be involved in their children's online activities.
If you are convinced that we have collected personal data of a minor without consent, please contact us at [email protected] so we can remove this information.
Purposes of data processing
- Handling your order
- Sending newsletters and offers
- Contact by phone or email if necessary
- Creating an account
- Delivering goods
Automated decision-making
CROSS-SHOP.com does not make decisions based on automated processing that could have significant consequences for individuals.
Retention periods
We do not retain personal data longer than necessary for the purpose for which it was collected.
Account data is retained as long as your account is active. As soon as you delete your account or instruct us to delete it, this data is removed.
Due to legal obligations, we retain administration and invoices for 7 years.
Sharing personal data with third parties
CROSS-SHOP.com does not sell your data to third parties. Data is only shared if necessary for our services or to comply with legal obligations.
With external parties that process personal data, we conclude data processing agreements to protect your data optimally.
Cookies
CROSS-SHOP.com uses functional, technical and analytical cookies that do not infringe on your privacy. Cookies ensure the website functions correctly and preferences are remembered.
You can disable cookies via your browser settings and delete previously stored cookies.
Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to gain insight into the use of the website.
The collected information, including IP addresses, may be stored on Google servers in the United States. Google uses this data to analyse website usage and compile reports.
By using this website, you consent to the processing of this information by Google.
Accessing, modifying or deleting data
You have the right to access, correct or delete your personal data. You also have the right to data portability and to withdraw consent.
Requests can be sent to [email protected]. We may ask for a copy of an identity document to verify your identity.
CROSS-SHOP.com responds as quickly as possible, but no later than within four weeks of your request.
Applicable law & complaints
Dutch law applies to this privacy policy and to all orders. You have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Security of personal data
CROSS-SHOP.com takes appropriate measures against misuse, loss, unauthorised access and unwanted disclosure of personal data.
If you suspect that your data is not properly secured, please contact us at: