test banner
Customerservice
Send us an email info@cross-shop.com  
       
Call us 0031 (0)46-8503875  
       
Whatsapp 0031 (0)6-30419260 Geen oproepen!

 

 

Opening hours

     
Monday 8:30 - 12:00  | 13:00 - 19:00
Tuesday 8:30 - 12:00  | 13:00 - 19:00
Wednesday 8:30 - 12:00  | Closed
Thursday 8:30 - 12:00  | 13:00 - 19:00
Friday 10:00 - 12:00  | 13:00 - 18:00
Saturday On request    
Sunday Closed    

 

 

 Business Information

  Postall address:     Business Address (No Shop)   Other
CROSS-SHOP.com       CROSS-SHOP.com  KVK: 14105304
Postbus 22068     Drossaard 10 Vat Number: NL156989463B01
6360AB Nuth 6441ER Brunssum IBAN: NL89ABNA0536706166
The Netherlands The Netherlands BIC: ABNANL2A 

 

 

1 Your order
1.1 How long is the delivery time?

We ship the most of our parts directly from our own warehouse. (TM Original Parts) After we received the payment, the parts will be shipped within 1-2business days. Delivery time depends on the location, but it will be around 1-3 business days after the parts are shipped. Other parts that are not at stock will have a delivery time of 2 - 5 business days if our supplier has them at stock.

If the delivery time will be longer we will contact the customer

1.2 How can i change or cancel my order?

If you placed an order and you want to change something, please contact our customer service. This is only possible, if the order isn't shipped yet. Is the order already shipped and you want to send it back, contact our customer service.

You can always return your order within 14 days, without giving a reason. We will refund the money to your bank account.

1.3 What to do when your order is incorrect or incomplete?

Everybody makes mistakes. To make everything ok again, you can call us or fill in our contact form in our costumerlist. We will then immediately provide the solution!

We ask you to check out or the contents of your packet corresponds to the bill. If it isn't so, you have to check your order. You can find your order in your confirmation e-mail.

2 Payment
2.1 In what ways can I pay?

Payment can be safe, easy and quickly in a variety of ways.

iDEAL (QR)
Paypal
Overschrijving
Bancontact
Belfius
KBC / CBC
giropay
EPS
SOFORT Banking
Mastercard
VISA
Maestro
V-PAY
bunq

 

3 Shipping and delivery
3.1 How much shipping costs do I have to pay?
We send our orders within the Netherlands via UPS.
The shipping costs are € 7,50 per order. (When ordering from € 150, - the order is sent free)
 
 
We send our orders within Belgium via UPS.
The shipping costs are € 7,50 per order. (When ordering from € 150, - the order is sent free)
 
We send our orders within Germany via UPS.
The shipping costs are € 6,95 per order. (When ordering from € 150, - the order is sent free)
 
 
For the countries above, the postage amount to € 25,
Austria and Danmark € 15,-
France € 17,50
Other countries on request
 
 
3.2 What happens when I am not at home during the delivery?

If you are not home when UPS comes, then UPS decides what happens to your package.

Often he hand it over to the neighbors or is again offered at the next delivery day.

The deliveryman leave (almost always) a note in your mailbox. Did you not receive it? Then check out your Track & Trace code for more information!

If you are not home on the 2nd delivery,  UPS brings the package to the nearest UPS access point.

3.3 How can I track my shipment?

Once your order has been shipped, you will receive an email with UPS in there is Track & Trace information to track the package.

3.4 On which days can I expect my order?

Orders are delivered from Monday / Friday.

If you order from Monday / Thursday, you recieve your package the next day, under the condition that everthing is in stock.

When you order on Friday, the package is normally delivered on Monday.

If you order on Saturday or Sunday, the package is normally delivered on Tuesday.

4 Returns
4.1 How can i return an order or article ?

You can send an oder or article back within 14 days.

 

Here we explain how you can do that:


Step 1: Login to your account

 

 

Step 2: Click on "My orders"

 

 

Step 3: Click on "view" behind the order

 

 

Step 4:  Click on "Return item(s)"

 

 

Step 5: Slecht the items you want to return and fill in the other forms.

We will contact you to inform how to return te products.

 

 

If you don't have an account on our website, contact us by Email info@mx-limburg.com just send us a message with the order number and the parts you would like to return.

 

Contact us
* Required fields