Return Policy
RETURN Policy
Would you like to return a product? Please always submit a return request first or contact us via [email protected]. Never send items back without prior approval from our customer service.
Important information
- Returns must always be registered in advance
- B2B orders and orders shipped outside the EU are excluded from the right of return
- Products must be unused and returned in their original packaging
- Returns without a return request may be refused
- If you have questions, please contact us via [email protected]
How to register a return
Login
Click login or use the link below:
https://www.cross-shop.com/en/account/login/
Sign in to your account
Sign in with your email address and password to access your personal dashboard.
My orders
Go to your personal dashboard and open “My orders”.
View order
Click “View” on the order for which you want to return items.
Return items
Scroll down and click “Return items”.
Select quantity
Select the quantity you would like to return for each item.
Enter return reason
Enter the reason for your return so we can process your request correctly.
Choose return action
Choose the desired return action such as exchange or refund.
Submit
Add comments if necessary and click “Submit”. After receiving your return request, we will contact you regarding further processing.
Return conditions
- Returns must be registered within 14 days after delivery
- Products must be returned complete and undamaged
- Special orders, custom products and B2B orders are excluded from returns
- Orders shipped outside the EU are excluded from the right of return
- Return shipping costs are the responsibility of the customer unless agreed otherwise
- After approval, the purchase amount will be refunded via the original payment method